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Order questions, ingredient curiosities, or routine advice — a real member of the Glow Club team replies within one business day.

Customer Care

Business Hours
Mon – Fri · 9:00 – 18:00 (CET)
Sat · 10:00 – 14:00
Flagship Studio
14 Botanica Lane, Suite 3
Portland, OR 97205

Quick Help

Where is my order?

Every shipment email carries a live tracking link. Orders dispatch within 24 hours; delivery takes 2–5 business days.

Returns & exchanges

30-day happiness guarantee — even if the jar is open. Start a return from your account page or reply to any order email.

Which product suits my skin?

Tell us your skin type and concerns in the form and we'll match you with a routine, no upsell.

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